Communication and Interpersonal Skills in Social Work by Juliet Koprowska

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By Juliet Koprowska

Stable verbal exchange talents are on the center of potent social paintings perform. This moment variation permits scholars to strengthen a versatile and responsive method of speaking with the main susceptible humans in society. construction at the luck of the former publication, Koprowska seems to be intimately in any respect methods to communique, paying specific recognition to children, adults and households. The emphasis of this ebook isn't on any specific correct approach to speak, yet extra the facility of the coed to be pro-active and acutely aware in several events.

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Additional resources for Communication and Interpersonal Skills in Social Work (Transforming Social Work)

Sample text

Everyday phrases reflect this common knowledge: people slump in despair, get frantic with anxiety, wring their hands in agony, jump for joy, go grey with fatigue or white with fear (a Eurocentric description; people with black or brown skin show pallor that is more grey than white). Can you think of any more phrases like these? The physical feeling of emotion is mainly experienced in the internal organs. We talk of butterflies in the stomach to describe excitement or mild anxiety; of a pounding heart and churning stomach for high anxiety or dread; of aching with sorrow.

By implication, we need to know the differences between non-verbal communication that is l common to most people; l culturally determined; l related to impairment or mental state; l specific to this particular person and their frame of mind now; l a consequence of their interaction with us. Although this chapter cannot provide a comprehensive guide to all these differences, it should help you get started. Third, given the impact of emotional communication, we have a duty to communicate with service users in a way that is not unwittingly threatening, overbearing, discourteous, ambiguous or insensitive.

We have to consider whether they seem to be similar, or whether they contradict or otherwise obscure each other, and develop ideas about why this might be. Like researchers, we have to draw conclusions of our own, and in some cases base recommendations on our conclusions. The following activity therefore has a broader applicability than just to research. 1 1. Take one of the categories above, of subjects, investigators, and methods. Take each item in the category by turn, and draw up a list of advantages and disadvantages of restricting research to this item.

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